PAYMENTS
What payment methods do you accept?
You can pay for your purchase in 4 different ways. After adding the products to your cart, choose one of the available methods:
- Apple Pay
- Google Pay
- PayPal
- Credit Card payment
Can you issue an invoice for my company details?
Yes! Please provide your business details while placing your order. You can do it at checkout, in the step "Payment", text field "Company". Please enter your billing info in the following format: Company name (VAT ID: XXXXXXX).
PRODUCTS
I liked the setup that I saw on your social media. Where do the things from the photo come from?
In our social media, we publish inspirations using Cervany accessories. Detailed information on all products used to create a given set can be found on our blog under the tag setups.
I want to use a Monitor Display Arm with my Standing Desk. Can you recommend something that will fit?
Yes, we have tested several Monitor Arms available on the market for you. We recommend Monitor Arms by Ergotron: Ergotron LX and ERGOTRON HX, or alternatively HUANUO Single Monitor Mount - model HNSS12. All of them fit our Desks perfectly.
Do your products look exactly like the picture?
Our accessories are made of wood, which is a natural material. Therefore, each of our products is unique, and individual items may slightly differ in color and wood grain. Besides - the design and components of each set look like the pictures.
I'm going to give someone your product as a gift. How are your products packed and are they suitable for a gift?
All our products are carefully packed in aesthetic boxes - made of ecological materials and designed especially for our company. Our products make perfect and original gifts!
How do I take care of natural wood?
Clean when needed with a soft cloth along the grain pattern. After removing any dust particles, clean the product with a moist cloth. Dry immediately with a soft cloth along the wood grains.
If the wood looks dry or whitish, sand it with sandpaper (e.g. 240 grit), and then cover the wood with any commercial wood oil. Transparent oil will work best.
ORDERS
I ordered a custom product. Can I cancel or change my order?
We start production of custom products the next business day after receiving your order. If you want to cancel or make changes, please contact us by email at
hello@cervany.com as soon as possible, no later than 24 hours after placing the order. Once production begins, further changes may not be possible.
I would like to order a custom desk of my own design, can you make it for me? How much would it cost?
Yes, absolutely. For an additional fee, we are able to make custom modifications and personalizations to our desks.
If you are interested, please contact us via
hello@cervany.com with the details and dimensions, and our team will get back to you with a quote promptly.
Can I cancel or change my order?
Of course - we can update or cancel your order if it has not yet been manufactured or fulfilled. To do this, please contact us immediately via email at
hello@cervany.com.
WHOLESALE
I want to personalize your products with my company logo and use them as corporate gifts. Is that possible?
Yes! We can help you prepare gifts for your business partners or branded accessories for your next event. We can place your company logo on most of our products using engraving or thermal printing methods.
Contact us at
hello@cervany.com to discuss requirements.
I want to order a product that is not available in your offer. Are you open to business collaboration?
Yes, as woodworking experts we can manufacture custom projects according to your design specifications. Please contact us directly at
hello@cervany.com with your details.
Note: Custom manufacturing inquiries apply to business customers interested in bulk order volumes.
SHIPPING & RETURNS
What is the estimated delivery time?
In-Stock Items: Ship within 7–10 business days.
Custom-Made Items: Ready to ship within 3–5 weeks.
*Exact "Ships in" lead times are also displayed beside each product option.
Can I return or exchange my purchase for something else from your shop?
If you are dissatisfied with a product or have changed your mind, you can return or exchange it within 30 days of receipt, provided the item is in its original condition and packaging.
My package has arrived damaged. What should I do?
Please email us right away at
hello@cervany.com with your order number and photos of the damage. We will review it immediately and arrange a replacement.
How can I track my order?
As soon as your parcel is dispatched from our workshop, you will automatically receive an email confirmation containing your courier tracking number and direct tracking link.
Do you ship to my country?
Yes, we offer worldwide shipping across the GCC (Bahrain, Saudi Arabia, UAE, Kuwait, Qatar, Oman) and internationally.
PARTNERSHIPS
I am a tech-blogger/influencer. I would love to test your products! Who can I contact?
Thank you for your interest! We are always open to creative collaborations. Please reach out to our team at
hello@cervany.com with links to your portfolio and social channels.
MISC
The product I like currently is not available on your website. When can I expect the restock?
We handcraft our wooden goods in recurring production batches. If an item is out of stock, reach out to us at
hello@cervany.com and we will notify you of the upcoming restock timeline.
How can I contact you if I haven't found an answer to my question here?
Send us an email via
hello@cervany.com. We are available Saturday to Thursday, 9 a.m. – 5 p.m. (GMT+3).
You can also call our customer helpline directly at
+973 6675 2220.
