PAYMENTS
What payment methods do you accept?
You can pay for your purchase in 4 different ways. After adding the products to your cart, choose one of the available methods:
- Apple Pay
- Google Pay
- PayPal
- Credit Card payment
Can you issue an invoice for my company details?
Yes! Please provide your business details while placing your order. You can do it at checkout, in the step "Payment", text field "Company". Please enter your billing info in the following format: Company name (VAT ID: XXXXXXX).
PRODUCTS
I liked the setup that I saw on your social media. Where do the things from the photo come from?
In our social media, we publish inspirations using Cervany accessories. Detailed information on all products used to create a given set can be found soon on our blog under the tag setups.
I want to use a Monitor Display Arm with my Standing Desk. Can you recommend something that will fit?
Yes, we have tested several Monitor Arms available on the market for you. We recommend Monitor Arms by Ergotron: Ergotron LX and ERGOTRON HX or alternatively HUANUO Single Monitor Mount - model HNSS12. All of them fit our Desks.
Do your products look exactly like the picture?
Our accessories are made of wood, which is a natural material. Therefore, each of our products is unique, and individual items may slightly differ in color and wood grain. Besides - the design and components of each set look like the pictures.
I'm going to give someone your product as a gift. How are your products packed and are they suitable for a gift?
All our products are carefully packed in aesthetic boxes - made of ecological materials and designed especially for our company. Our products make perfect and original gifts!
How do I take care of natural wood?
Clean when needed with a soft cloth along the grain pattern. After removing any dust particles, clean the product with a moist cloth. Dry immediately with a soft cloth along the wood grains.
If the wood looks dry or whitish, sand it with sandpaper (e.g. 240 grit), and then cover the wood with any commercial wood oil. Transparent oil will work best.
ORDERS
I ordered a custom product. Can I cancel or change my order?
We start production of the custom products the next business day after we receive your order. If you want to cancel it or make any changes, please contact us by e-mail at
hello@cervany.com as soon as possible, no later than 24 hours after placing the order. Once we start the production process, further changes may not be possible to apply.
I would like to order a custom desk of my own design, can you make it for me? How much would it cost?
Yes, absolutely. For an additional fee, we are able to make custom modifications and other personalizations to our desks.
If you are interested in this solution, please contact us via
hello@cervany.com and provide us with the details. We will get back to you with the quote as soon as possible.
Can I cancel or change my order?
Of course - we can update or cancel your order if it has not yet been manufactured. To do this, please contact us via e-mail:
hello@cervany.com.
WHOLESALE
I want to personalize your products with my company logo and use them as corporate gifts. Is that possible?
Yes! We can help you prepare gifts for your business partners or branded accessories for your next event. We can put your company logo on most of our products using the engraving or thermal printing method.
Contact us at
hello@cervany.com to learn more.
I want to order a product that is not available in your offer. Are you open to business collaboration?
Yes, as woodworking experts we can manufacture a custom project according to your own design. Please contact us directly at
hello@cervany.com and submit all the details.
The offer for custom product production applies only to business customers interested in ordering the goods in bulk quantities.
SHIPPING & RETURNS
What is the estimated delivery time?
In-Stock Items: Ship within 7–10 business days.
Custom-Made Items: Ready to ship within 3–5 weeks.
*Exact "Ships in" times are listed on each product page.
Can I return or exchange my purchase for something else from your shop?
If you are dissatisfied with a product you have received or have changed your mind about it, you can always return or exchange it.
My package has arrived damaged. What should I do?
Please, write us an email at
hello@cervany.com. We will surely find a satisfactory solution together. Depending on the situation, it is possible to replace the product.
How can I track my order?
As soon as we ship your order you’ll be provided with a linked Tracking ID.
Do you ship to my country?
Of course - we ship everywhere in the world.
PARTNERSHIPS
I am a tech-blogger/influencer. I would love to test your products! Who can I contact?
Thank you for your interest! We are open to all forms of cooperation. Please feel free to email us at
hello@cervany.com.
MISC
The product I like currently is not available on your website. When can I expect the restock?
We do our best to restock our wooden goods as fast as possible. Please, contact us via e-mail:
hello@cervany.com.
How can I contact you if I haven't found an answer to my question here?
Send us a message via
hello@cervany.com. We are ready to assist you from Saturday to Thursday, 9 a.m. - 5 p.m. (GMT+3).
If you prefer to speak to an advisor, call our helpline:
+973 6675 2220.
